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Archive for the ‘Call Centers’ Category

Venture Beat writes about the acquisition of Jaxtr by a company Sabse Bolo (Hindi/Urdu for Talk To Everyone) and what it means for the audio conferencing in emerging telecom markets.

Two weeks ago, a quiet Silicon Valley-based voice company named Sabse bought Jaxtr, a “voice-over-internet-protocol” startup that lets you make cheap calls anywhere using your computer instead of a phone. It wasn’t totally clear why. While formative web voice companies like Skype have gone on to make money, many others have struggled. In Jaxtr’s case, it had raised more than $20 million, gained some 10 million users, but wasn’t — apparantly — seeing the sort of traction and revenue it was hoping for. So I talked to Sabse chief executive Yogesh Patel, a serial entrepreneur with a background in the mobile industry, about why he made the purchase.

First, a little about Sabse. Patel describes it as a “telephony-as-a-service platform,” by which he means it offers a suite of audioconferencing services for telecommunications carriers around the world. It’s proving a good fit for emerging markets, he claims, where not everyone has access to a computer. It lets people talk across web voice connections, landlines or mobile phones, convert faxes to emails, and other voice communication services. BT’s Ribbit, for example, also offers telephony as a platform service. Patel praises Ribbit but says his company’s integration of various voice services — as well as local data centers and networks it has built in Asia — have helped it gain more customers in emerging markets. At this point, Sabse is almost profitable through revenue-sharing deals with carriers, like Malaysia’s TM, and is talking to dozens of potential clients around the world, Patel tells me.

Menlo Park, Cali.-based Jaxtr, meanwhile, provides a relatively simple service for making VoIP calls. Give Jaxtr your phone number, either on its home site or on one of its embeddable widgets, then call Jaxtr will give you a new number — call it, and you’ll get a prompt to call the destination number. It’s a more roundabout way of making calls versus just picking up the phone and dialing an international number, but it’s free or very cheap to do. Patel sees Jaxtr as Sabse’s path to get more direct to consumer business. He’ll use it to upsell users into Sabse’s audioconferencing services, and he’s planning to run voice ads within Jaxtr (it doesn’t currently). As Jaxtr has a US userbase, Sabse will hope to get these people using its other services as well.

Mountain View, Calif.-based Sabse’s funding is undisclosed, but comes from its founders, including Patel as well as Hotmail founder Sabeer Bhatia.

TED Conferences are one of the best places to be, and sometimes it comes out to be a life time opportunity. On a journey of spreading ideas and going global TED Long Beach Conference ( TED 2009, The Great Unveiling) is followed by TED Global 2009 July 21-24, 2009 (The Substance of things not seen) in Oxford UK, and TED India (The Future Beckons) November 4-7, 2009.TED fellows program under the leadership of Tom Reilly is focused on getting together the world’s future leaders to get inspiration from current leaders of the world. The TED Fellows program is designed to bring together young world-changers and trailblazers who have shown unusual accomplishment and exceptional courage.

TED India’s focus is to get more and more candidates from Asia. So help spreading this word to as many brilliant doers in this region.Here is the full press release from TED. TED Fellows Program Accepting Applications for 100 TEDIndia FellowsOrganizers of the TED Conference has announced they would begin the search for 100 TEDIndia Fellows to participate in the TEDIndia Conference in Mysore, India, following upon the successful TED Fellows program launch at TED2009 this past February in Long Beach, California. The TEDIndia Fellows program will accept applications for fellowships from April 20, 2009 through June 15, 2009. The TEDIndia Fellows program is a part of the larger TED Fellows Program, a new international fellowship program designed to nurture great ideas and help them spread around the world.

This year, organizers will select 100 promising individuals from around the world to attend the very first TEDIndia Conference. At the end of the year, organizers will select 20 individuals from a pool of the TED, TEDGlobal, and TEDIndia Fellows to participate in an extended three-year Senior Fellowship, bringing them to six consecutive conferences. The principal goal of the program is to empower the Fellows to effectively communicate their work to the world.Benefits of the Fellowship include conference admission, round-trip transportation, housing and all meals. Fellows will also participate in a two-day pre-conference with the opportunity to present a short talk for consideration for TED.com, elite skills-building courses taught by world experts, social opportunities and surprise extras.

The TEDIndia Fellows program will have international representation with a distinctly South Asian majority, with approximately 75% of the Fellows representing the South Asian region, and 25% representing other regions of the world. South Asia is defined as including the countries of India, Pakistan, Afghanistan, Bangladesh, Bhutan, Nepal, Tibet, Myanmar, the Maldives, and Sri Lanka. For the global pool, applications will also be sought from the other five target regions: Africa, Asia/Pacific, the Caribbean, Latin America, and the Middle East, with consideration to the applicants from other countries.The program seeks remarkable thinkers and doers who have shown unusual accomplishment, exceptional courage, moral imagination and the potential to increase positive change in their respective fields. The program focuses on innovators in technology, entertainment, design, science, film, art, music, entrepreneurship and the NGO community, among other pursuits.

Applicants are generally between 21-40 years of age, though anyone over 18 and over 40 may apply. They must also be fluent in English; though moderate fluency will be accepted on a case-by-case basis. The program was inspired by the TEDAfrica 2007 conference in Arusha, Tanzania, in which 100 fellows participated in a first-of-its kind gathering that featured trailblazing, entrepreneurial individuals vested in creating change on the continent. The TEDAfrica fellows brought with them new perspectives, enormous energy, enthusiasm and ovation-generating talks. Propelled by their energy, TED decided to develop the full-scale TED Fellows program, which debuted at TED2009 in Long Beach, California.“TED2009 was a transformative experience for me, and several of my peers,” said Pragnya Alekal, TED2009 Fellow and now TEDIndia Fellows Coordinator. “For the first time, we were in a supportive community of enthusiastic innovators, all working to make the world better. And after only two months, so many new collaborative ventures and initiatives have come out of it.

Contribute For An Important Cause

Posted by On May - 24 - 2009

Telecom sector has been doing its part to help out with the current humanitarian crisis in Pakistan. If you are abroad, you can contribute online in many ways. I made a contribution via Chipin at Pakistaniat. I recommend you to do the same, it can be any amount, but please do your part.

Another example Ufone employees also gave one day’s pay to help out. Also see this related discussion about helping out via SMS at TGP.

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Product Search: Web And Mobile Apps Converge

Posted by On May - 24 - 2009

Interesting developments where a product search page accessed by a mobile device can interact with the mobile device capabilities. This is taken from Texas Startup Blog.

Google’s product search features have been optimized for use on Android handsets and now Google has just revealed how Android might just be the killer phone operating system. Websites, like Google Product Search, can offer ‘intents’ that allow for interaction between websites and mobile applications.

If you go to Google Product Search on an Android phone you can click ‘Scan Barcode’ and the browser will call Android asking for ‘barcode’ intents like Barcode Scanner and ShopSavvy. Just click on the one you prefer and presto you have launched a barcode reader. Barcode Scanner sends you to the Google Product Search page.