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Archive for the ‘wateen’ Category

ISLAMABAD: The growth in cell phone sector has witnessed a bit of a squeezing trend as Pakistan Telecommunication Authority started blocking millions of unregistered connections after the launch of SIM information system-668.

Although the new system was introduced officially in mid-October, the subscriber’s based widened only by 10,452 in this month, which showed that users base may contract after blocking of unregistered numbers.

In October, the overall customer base reached 95.918 million with only 0.01 percent growth from preceding month. Besides Ufone, all four cellular phone companies witnessed minimal addition of users on their network.

Owing to downfall in revenues, most of the telecom operators adopted ‘cost-cutting measures’ during the year 2008-09. Throughout the year, the sector’s financial health could not be improved in accordance with the expectations owing to taxes and falling exchange rates, which placed unprecedented burden on the operators import bills.

A senior official at a cell phone company said due to economic slowdown, saturation in the market and global financial crisis, the total investment in the telecom sector during 2008-09 has reduced.

He said despite the fact that the operators have speedily rolled out their infrastructure, reaching out to most of the population, there still remains huge areas like Broadband, WLL and manufacturing, where investment opportunities exist.

To cope with the financial crunch, telecom operators adopted optimization of human resources and cut in employees perks.

As per data, the leading mobile operator, Mobilink, slipped from green to red zone in earnings because of the falling exchange rate and rapid drop in the subscribers’ base.

A dismal situation in fixed-line penetration is the major area of concern for the policy-makers and the regulator in Pakistan. After issuing a number of licenses to the fixed-line operators, the regulator believed that the market forces would play their due role for its expansion, but unfortunately, this could not happen.

However, despite these difficulties, the sectors revenue grew by 19 percent which poses confidence in the government and regulators’ policies. Unlike expectations, most of the fixed-line operators could not roll out the infrastructure maintaining the incumbent operator still the dominant player with its old copper based infrastructure a main hurdle in the sector’s growth.

It was also expected that a rapid roll out by wireless technology (WLL) would compensate the declining fixed line penetration, which too did not happen due to lack of investment by WLL operators. Furthermore, the WLL operators like Wateen and Wi-tribe have smartly diverted their resources to Broadband expansion in 3.5 GHz and invested on new technology like WiMax.

This, too, caused slow growth in the fixed line sector. Issues like right of way and lack of unbundling also proved major hurdles in the fixed line sector’s growth. A huge investment is required to roll out new generation of fibre networks in the country.

This gives a major opportunity to large scale investors to secure their investments in Pakistan in this segment of the industry. During the year, a total of $1.6 billion worth of investment has been made by all the operators, of which the cellular mobile share is about 75 percent.

The WLL has marginally increased investment from $52.8 million in 2007-08 to $82.11 million in 2008-09. However, the rest of all of the sectors have reduced the level of their investment. During this period, Pakistan attracted FDI worth $3.7 billion altogether. In the current year, the telecom sector received over US $815 million FDI.

Major countries which invested more than 70 percent in last five years in Pakistan’s telecom sector included United Arab Emirates, United States of America, Norway and China. The UAE emerges as the leading country investing over 36 percent of the total FDI in the telecom sector in the last five years. UAE invested in companies like Wateen, Warid Telecom and PTCL.

Etisalat, UAE based company, bought out 26 percent shares of the PTCL worth $2.4 billion. The UAE has invested over $2.3 billion in the telecom sector of Pakistan since 2004-05. China Mobile has its first overseas adventure in Pakistan cellular mobile sector, in addition to telecom manufacturing, through companies like ZTE and others. Investment from China exceeded US $599 million in the telecom sector of Pakistan during the last five years.

Telenor, a Norway based company, also brought about half a billion US dollars foreign investment into Pakistan during the last five years. The telecom sector contributes 1 to 2 percent in the total GDP, making its share in total tax revenue as 6 to 7 percent per annum. During the year 2008-09, the sector continued to contribute handsome amount in national kitty through various taxes and regulatory charges. – APP

Pakistan’s Daily Times is reporting that the country’s Universal Service Fund has awarded telecoms contracts worth approximately PKR1.25 billion (USD15 million) for the provision of broadband services in unserved areas of the Hazara Telecom Region (HTR) to Pakistan Telecommunication Company Ltd (PTCL) and Wateen Telecom. The two companies will be paid PKR266 million to provide services in the Abbottabad, Batagram, Haripur, Kohistan and Mansehra districts of the region. Further, the telcos will set up 145 educational broadband centres across the region, alongside 21 community broadband centres.

In addition, Wateen has also inked a deal to provide fibre-optic connectivity to unserved tehsils (administrative divisions) in Central Balochistan. Wateen will receive PKR986 million for laying more than 1,100km of fibre-optic cable in eleven tehsils, with more than 700,000 people expected to benefit from the project.

Cellphone users’ number up 6.3m in 2008-09

Posted by On November - 24 - 2009

ISLAMABAD: Cellular subscribers rose 6.3 million in fiscal year 2008-09 as compared to 25 million net additions in 2007-08, suggesting that the saturation in the market, economic slowdown and heavy taxes could be major reasons for the slow growth, annual report of the Pakistan Telecommunication Authority (PTA) showed.

Regarding complaints received by the PTA from consumers of cellular operators during July 2008 to June 2009, total complaints stood at 7,479 out of which 45 per cent complaints were related to misuse of service, obnoxious and fraudulent calls or SMS.

Amazingly, the PTA report states that only nine per cent complaints were related to quality of service (disruption/faults in service). However, consumer complaints regarding PTCL showed that out of total 5,288 complaints, 73 per cent were about quality of service, disruption/faults in service in 2008-09. On the issue of market share in terms of subscriber base of mobile phones, the report states that the main contributor to the net increase was Telenor, which added about 2.8 million subscribers while Zong and Warid added 2.4 million each during last year.

Having more choice available to consumers resulted in a reduction in the share of Mobilink by 15 per cent while other operators show increase in their market share.

Although Mobilink is still enjoying major market share in cellular subscribers, it receives a setback by losing around three million subscribers in 2008-09.

During the reported period, Mobilink continued to stay at top in the country’s mobile market with 29.14 million subscribers, followed by Telenor and Ufone competing fiercely for the second position with 20.9 million and 20 million subscribers respectively. Both the companies registered a subscriber growth rate at 16 per cent (Telenor) and 11 per cent (Ufone) correspondingly; however the growth in subscribers of Telenor (69pc) in the preceding year was much higher than that of Ufone (29pc).

Warid ended this year with a total subscriber base of 17.8 million. However, Zong has been reported a subscriber base of 6.4 million.

In 2009, total number of Mobilink subscribers stood at 29.136 million, Ufone 20.004 million, Zong 6.386 million, Instaphone 34,048, Telenor 20.893 million and Warid 17.886 million. Total revenues of telecom service rose to Rs333.882 billion in 2008-09 against Rs278.508 billion in the last fiscal year 2007-08.

Out of total revenues, the share of cellular operators in revenues stood at Rs212.423 billion, Local Loop Rs62.640 billion, LDI Rs47.969 billion, Wireless Local Loop (WLL) Rs2.670 billion and VAS (estimated) Rs8.179 billion during the fiscal year 2008-09.

Warid Telecom expands network

Posted by On November - 19 - 2009

Warid contradicts media rumour…

Posted by On November - 19 - 2009

Paki3Gstan – 3G and Pakistan

Posted by On November - 18 - 2009

Zumbeel played a wonderful part to get top notch telecom industry professionals to speak on trending technology topics at their event ‘Are You Online’.

One of them was Mr.Ahmer Arsalan, Customer Solution Manager from NSN (Pakistan and Middle East). He has worked as a subject matter expert for network planning and also on various projects mainly Greenfield networks and 3G/HSPA in Europe, UK, Middle East and Africa. He delivered a presentation on the most heated topic in our telecom industry, ‘3G and Pakistan’, calling it Pakis3Gstan.

The presentation focused on realization of the 3G potential for emerging countries like Pakistan. It discussed the market readiness factors, services 3G can be offer with 3G/HSDPA, strategies to implement and much more all supported by statistics.

“3G drives data use, not the other way around”
– Ovum, 2008

I have always advocated 3G/HSDPA for Pakistan and in my last post about this I also questioned on when will it happen? At out neighbors India, the 3G is already playing its services with government run BSNL and MTNL, which were allotted 3G spectrum ahead of the auction expected to take place in January 2010. And here is Pakistan we have been delaying it. The authority must realize on this and act promptly for license auctions in the coming year.

Coming back to the presentation, it also mentions that the operator’s ARPU is likely to increase with 3G services. Also the first operator to launch it is likely to create stickiness and have a bright chance to raise the brand image.

You many download the complete presentation slides from here and below is a short clipping of the session.

Telecom industry insiders reported today that Telenor is interested in buying majority  (63%) of Warid Telecom. The news has not been confirmed by Telenor or Warid yet. Warid Telecom is currently owned by Abu Dhabi Group and Singapore Telecom (SingTel).

If this deal goes through, it would be a significant development for Pakistan telecom industry. On one hand this kind of chatter or rumors show that Pakistan telecom has reached second stage of maturity where consolidation and deal making has started. On the other hand it ushers a new era of competition. Giants like China Mobile (Zong) were in talks to buy Telenor at one time as well. Also at one time speculations were high of complete takeover of Warid Telecom by SingTel.

It merits mentioning here that telenor is near to launch operations in India along with Unitech under brand name Uninor and if the Telenor-Warid deal gets confirmed, Telenor will be the largest mobile network operator in Pakistan. We will keep you posted as the details of this deal emerge.

Update: Warid Telecom gives official stance on media rumor of merger with Telenor.

Warid Telecom (Pvt.) Ltd. is a leading telecom company in Pakistan that is recognized as the most reliable and steadfast telecom operator. Warid Telecom has issued an official statement in response to the rumor on ‘Warid Telecom Merger’. The statement endorses the un-authenticity of the news circulated in the media and it explains clearly that no such information is issued by the company Management. Warid Telecom is a responsible organization that always keep the public update on any developments.

- Press Release.

Usability Issues at Wateen.com

Posted by On November - 18 - 2009

hile browsing Wateen’s website www.wateen.com I noticed a number of usability issues and lack of attention to detail. Telecom is a complex business and a god website is a must for companies to provide information and service to their customers. A website which fails to provide the right information and a good user experience is a business failure. I wanted to highlight a few issues found on Wateen.com in the hope that others will use it for learning on what NOT to do.

Let’s just look at usability and consistency of navigation. Here is a list of a few links found on the home page.

  • Home – http://58.27.200.8/HomeUsers.aspx?HomeTreeID=2
  • Mobile – http://www.wateengetmo.com.pk/wateen/homepage/mobile.html — redirects to a site http://www.getmo.com/ which seems to have no connection to Pakistan or its culture
  • Internet – http://58.27.200.8/HomeUsers.aspx?HomeTreeID=3
  • TV – http://58.27.200.8/HomeUsers.aspx?HomeTreeID=4 — the link takes you to a page which has content about broadband
  • Solutions – http://solutions.wateen.com/ -
  • Corporate – http://www.wateen.com/index.aspx
  • Entertainment – http://wateengetmo.com.pk/wateen/homepage/music/bollywood.html — redirects to the same site getmo.com

You can easily see what is wrong with the above links. The information is scattered and inconsistent leading to poor user experience.  Many links have IP addresses. It is clear that navigation is not well thought out. Users are taken to a number of different sites and pages. Even clicking on the special offer which is shown in the screen shot below does not take you to a page which provides details of that offer!

wateen.com

The site gives you the impression that there is no coherent business team behind it. There are lots of other broken pieces (search for example) but I won’t go in these details.

Now if you wanted to see examples of good website design, you could look at a number of other telecom company web sites – (hint: visit web sites for c0mpanies whose names start with a T or a Z). So that I don’t leave you with just criticism, here’s a bit of advice from Forrester Research about how to create compelling and emotionally appealing websites.